Juniper-networks J4350 Uživatelský manuál stáhnout pdf (Strana 199)

Contacting Customer Support and Returning Hardware

For product problems or technical support issues, open a support case using

the Case Manag

er link at

http://www.juniper.net/support/, or call 1-888-314-JTAC

(within the United States) or 1-408-745-9500 (outside the United States).

When you need to return a component, follow this procedure:

1. Determine the part number and serial number of the component. For

instructions, see “Locating Component Serial Numbers” on page 175.

2. Obtain a Return Materials Authorization (RMA) number from the Juniper

Networks Technical Assistance Center (JTAC). You can send e-mail or telephone

as described

above.

3. Provide the following information in your e-mail message or during the

telephone ca

ll:

Part number and serial number of component

Your name, organization name, telephone number, and fax number

Description of the failure

4. The support representative validates your request and issues an RMA number

for return of

the component.

5. Pack the router or component for shipment, as described in “Packing a Router

or Componen

t for Shipment” on page 179.

PackingaRo

uter or Component for Shipment

This sectio

n contains the following topics:

Tools and Parts Required on page 179

Packing the Services Router for Shipment on page 180

Packing Com

ponents for Sh ip ment on page 181

Tools and Parts Required

To remove components from the router or the router from a rack,

you need th

e following tools and parts:

Blank pane

ls to cover empty slots

Electrost

atic bag or antistatic m at, for each component

Electrost

atic discharge (E SD) g roundin g wrist strap

Packing a Router or Component for Shipment 179

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