Juniper Networks EX3200 Uživatelský manuál stáhnout pdf (Strana 223)

Chapter 16

Returning the Switch or Switch

Components

■ Returning an EX3200 or EX4200 Switch or Component for Repair or

Replacement on page 197

■ Locating the Serial Number on an EX3200 or EX4200 Switch or

Component on page 198

■ Contacting Customer Support to Obtain Return Materials Authorization for EX

Series Switches on page 199

■ Packing an EX3200 or EX4200 Switch or Component for Shipping on page 201

Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement

If you need to return a switch or hardware component to Juniper Networks for repair

or replacement, follow this procedure:

1. Determine the serial number of the component. For instructions, see “Locating

the Serial Number on an EX3200 or EX4200 Switch or Component” on page 198.

2. Obtain an RMA number from JTAC as described in “Contacting Customer Support

to Obtain Return Materials Authorization for EX Series Switches” on page 199.

NOTE: Do not return any component to Juniper Networks unless you have first

obtained an RMA number. Juniper Networks reserves the right to refuse shipments

that do not have an RMA. Refused shipments are returned to the customer through

collect freight.

3. Pack the switch or component for shipping as described in “Packing an EX3200

or EX4200 Switch or Component for Shipping” on page 201.

For more information about return and repair policies, see the customer support

page at http://www.juniper.net/support/guidelines.html.

Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement ■ 197

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Juniper Networks EX3200 Uživatelský manuál Strana 223